Frequently Asked Questions
Oncology Data Systems (ODS) technical support staff is available from 8:00am – 5:00pm Central Time at 405-680-5222 or by email at email@example.com.
All of our support staff is located at our home office and includes actual developers of the software. If no one is available to speak to you when you call, you can leave a message and someone from the support staff will get back to you as soon as they are available. Normally, someone is available to speak to you immediately.
ODS will supply you with a Beam Data Checklist which details all of the necessary data and the formatting options.
Windows XP, Vista, Windows 7, Windows 8, and Windows 10 (32 and 64 bit versions).
In many cases, yes. Many of our calculations qualify for reimbursement under CPT code 77300. As billing codes are constantly changing, please check with a billing expert for the most up-to-date answers regarding billing for independent second-check calculations.
If you have a current maintenance contract with us, it’s easy to get the latest version. Simply email MUCheck at firstname.lastname@example.org, and we will send you a link to download the latest version of your software.
The first step is to install the MuCheck software on the new computer (Note: the software must be re-installed; it can NOT be copied from the old computer). The software may be installed either using the original CDs (provided when you purchased the software) or via downloaded installation files (provided whenever a software update is requested). If you are current on your maintenance contract, ODS will provide you with an installation file for the latest version(s) of the software. After you have installed the software on the new computer, call ODS to have a new license key issued.